Completed ISO 20000 Foundation cert after ISO 27001. Revisited ITSM concepts like Service Design and Change Management. Gained insight into Annex SL structure shared across ISO standards. Passed with 90%+. Certification complements prior ITIL and ops experience well.

Reworked the Probability-Impact Matrix for Risks by introducing dual y=±x mappings based on WTF perspective logic. This allows free placement of risks and better reflects constructive interference. Future plans include linking this to updated Supply & Demand mapping.